Contact us
Whether you are experiencing problems, need to update your account details or would like to request more information, we want to help you as quickly as possible.
To find out who you need to contact, please choose from the options below.
- Manage your account
- Set up a new account, tell us you're moving, pay your bill, submit a meter reading and general billing enquiries.
- Emergencies
- Report a leak or blocked drain, or search our list of approved plumbers.
- Service updates
- In the event of an interruption to service, this page provides up-to-date information.
- Services for developers
- For enquiries relating to your development proposals, please contact our Developer Services team.
- Other enquiries
- For company information, to find out more about careers or education, contact the Press Office, leave feedback on our website, or find out how you can become one of our suppliers.
- Email us
- Make an enquiry or leave feedback online.
- Extra care services
- For customers who have sight or hearing problems, mobility concerns, or other specific needs.
- Foreign language support
- Request help and support in other languages.
- Useful literature
- Download or request copies of our latest publications, leaflets, and reports.
