Site help
Please use this page for help using our website.
The website is structured into seven main areas. These are:
Your home
This section is for our domestic customers. You can use this section to find out more about your charges, view payment options and pay your bill online. You can also update your details and tell us you're moving, find out more about metering, get information about home cover and learn about your water quality.
Your business
This section is for our commercial customers. You can use this section to manage your account or set up a new account. It also provides an overview on the services we offer to different business sectors, and information for developers.
Community and recreation
This section enables you to find out about days out at our sites. You can also locate which activities are taking place in your area by using our interactive map. This section also provides information on the charities we support, our volunteering schemes and our work to promote the health benefits of drinking water.
Environment
This section outlines what we are doing to manage our impact on the environment. There is also information on the possible impacts of climate change on our business, and what we are doing to manage our contribution to climate change. You can also use this section to access our interactive house where you will find plenty of water saving tips.
Media
This section is for the media. It contains our latest press releases, enables you to subscribe to RSS feeds for our latest news headlines, and provides contact details for the Press Office. You can also download images and view our films.
About us
This section contains information about our business, including our future business plans, facts and figures, information on our management and history, and financial information.
Careers
Use this section to find out more about working for us, view our current vacancies, find out about our graduate programme and apply online.
Navigation
To make it easy finding your way around the site we have ensured that the navigation options are always displayed on screen and that our home page is always accessible via the house icon to the left of the navigation.
When navigating through the website:
- You can tell where you are in the site by looking at the navigation on the top of the screen and down the left hand side. There is also a 'breadcrumb trail' which looks like this (depending which page you are on): 'Home > Your home > Water meters > How to read your meter' which shows you the route you have taken through the site and enables you to back-track.
- You can move around, as well as up and down through the site, by clicking the navigation on the top bars or those down the left hand side. The left hand side navigation will expand and contract to show what is available. It will open to a maximum of four levels. The top bar navigation will expand when you hover your mouse over it.
- You can go back to the top level of the site by clicking one of the seven options on the bar across the top of the screen
- The Search facility is available on every page
- Sitemap - this shows the complete structure of the website
Search
To search for information simply type the appropriate key word into the search box. Whether it's our company history or how to pay your bill, our latest environmental reports or what we are doing in the community, the displayed results will take you directly to the information you require.
Contact and feedback
We hope that you will find the answer to your query within the website, however you can contact us if you require any further information. If you have comments of a technical nature relating to the site itself please complete our online enquiry form. All other enquiries should be directed as detailed in the contact us page.
System requirements
For the best response when viewing this website we recommend that you use version 6 or later of Microsoft Internet Explorer or version 2.0 or later of Mozilla Firefox. We also recommend a screen resolution of 1028x768 pixels or greater for optimum viewing. If the images on your screen display incorrectly then try increasing the number of colours (if your hardware permits). Please refer to your PC owner's manual for instructions on how to do this.
Plug-ins
In order to view and download some of the documents available on this website you will require the free Adobe Acrobat Reader software. Adobe Acrobat is a file that enables you to download documents onto your PC whilst retaining their hard-copy format. On the Adobe website choose the platform in the drop-down box that corresponds to your operating system, e.g. Windows 2000. Make a note of where you have downloaded the file, then locate it on your computer and double-click on it. The installation programme will do the rest.
Parts of this website have content created using Adobe (Macromedia) Flash. In order to view this multimedia content, you will need to have Adobe (Macromedia) Flash player installed. This can be downloaded free from Adobe's website.
The use of cookies
A file system called cookies is used to track the user's progress through the site, making optimum use of individual preferences. No personal data is stored using cookies.
The use of JavaScript
JavaScript should be fully activated in your browser to make full use of this site. If JavaScript has been deactivated then the layout of the page may be impaired.
