Corporate Responsibility Report

This year, our Corporate Responsibility Report has its own website, where you can view videos of our staff explaining how we're improving performance. 

You can also 'build your own' customised PDF. We've also covered the main issues in a summary document which you can download.

London streetworks

Search for planned improvement works in your area

Get the latest information on the works affecting you
 

Our plans for water

In 2010-2015 we're spending nearly £5billion...

to improve our ageing water pipes, sewers and other facilities

Water resources

We're planning how we'll meet future water demand...

Defra has called a public inquiry into our draft 25-year plan

Our guarantees

We are dedicated to providing excellent customer service

Our customer guarantee scheme backs up this commitment