This year, our Corporate Responsibility Report has its own website, where you can view videos of our staff explaining how we're improving performance.
You can also 'build your own' customised PDF. We've also covered the main issues in a summary document which you can download.
Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).
Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).
Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.
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Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales
