We want you to know exactly what you're paying for.
The bill we send you is broken down into the water and wastewater elements, and shows the rate at which we charge for these.
We've provided further details in this section, including a handy guide to each section of your bill, and a range of further information on how we calculate it. You can also read our frequently asked questions for more information.
You may it find it useful to have a copy of your bill to hand.
Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).
Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).
Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.
© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales
