You can contact us using the following methods:
Trade effluent related enquiries - call 020 8507 4321.
Groundwater discharge enquiries - call 020 8507 4890.
Lines are open weekdays from 9am to 5pm, closed weekends and bank holidays.
Wastewater Quality
Thames Water
Crossness Sewage Treatment Works
Belvedere Road
Abbey Wood
London
SE2 9AQ
Billing or account enquiries - call 0845 9200 888
Lines are open weekdays from 8am to 8pm and on Saturday from 8am to 1pm
(Minicom or Typetalk: 0845 7200 898).
Water or wastewater enquiries - call 0845 9200 800
Lines are open 24 hours a day (Minicom or Typetalk: 0845 7200 898).
Thames Water is the UK's largest water and sewerage company, serving 13.8 million customers across London and the Thames Valley.
© 2001 - 2010 Thames Water Utilities Limited. All rights reserved.
Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB
Company number: 2366661 Registered in England and Wales
