Register for an online account

Join 1.4 million customers and register for an online account.

From setting up a Direct Debit to updating your address, account management is quick and easy. Plus, you'll be automatically opted in for paperless billing.

To register, all you need is:

A valid email address
Your property details and account number

If you've already registered, log in to view your account.

Reasons to register for an online account

Here are some of the many benefits of having an online account:

Save paper with online billing

View your bills online instead of receiving paper copies. We'll email you when your bill is ready.

Submit meter readings

Metered customers can submit readings online and monitor water usage.

24/7 online account access

Make changes to your account at any time, such as telling us you're moving.

Payments made easy

Manage how you pay your bill, including setting up a Direct Debit or other payment plan.

You can manage an account on behalf of a vulnerable family member or friend. If you're already named as an authorised representative on their account, you can set up an online account on their behalf. If they haven't set up an account yet or you’re not named as an authorised representative on the account, they'll need to call us on 0800 980 8800.

Landlords can tell us about properties and tenants by using Landlord TAP.

Using our water supply without an account

If you live in a property in our supply area, you're responsible for paying water charges. This includes empty or vacant properties. Find out more about bill responsibility.