Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Choose the right financial support
If you're worried about your bill, our financial and debt support schemes are here to help.
From payment plans, discounted tariffs, grants and more, we have a variety of options available.
We also have a range of organisations that can help provide debt advice.
Explore Thames Water
Get help and advice on some of our most popular topics.
Metered charges
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Unmetered charges
For customers without a water meter, we work out charges based on the size and location of your property.
Debt support
Our Customer Assistance Fund can help you to clear your water bill debt.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Storm discharge map
Our near real-time map shows storm discharge activity, indicated by our EDM monitors.
Leakage performance
Find out how we're tackling leaks across our network.