Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Price review 2024
We understand you may be concerned about the April price increase. This is part of our five-year plan to improve our services. We’ll keep you updated as soon as more details are available.
Make sure your details are up to date
Through your online account, you can update your details at any time without the need to call us.
You can also:
- Tell us you're moving home
- Manage payments
- Submit meter readings
Explore Thames Water
Get help and advice on some of our most popular topics.
Metered charges
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Unmetered charges
For customers without a water meter, we work out charges based on the size and location of your property.
Debt support
Our Customer Assistance Fund can help you to clear your water bill debt.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Storm discharge map
Our near real-time map shows storm discharge activity, indicated by our EDM monitors.
Leakage performance
Find out how we're tackling leaks across our network.