Reduce your wastewater bill

We charge you for taking away and cleaning your wastewater. This also includes removing rainwater from homes and roads.

You may be eligible for reduced wastewater charges if your property has a:

Water meter and you can prove that more than 10% of the water you use does not return to our sewers
Separate surface water drain

Ways to reduce your wastewater charges

Learn if and how you can claim a reduction on your wastewater bill.

We apply wastewater abatement to your charges, but you may be able to get a further reduction.

If your home isn’t connected to a sewer, you may be eligible for a discount on your surface water drainage charge.

We can help provide you with financial support and extra help when you need it.

If you’re struggling to pay, we have a range of financial support schemes available to you.

You can get your bill in a different format by registering for our Priority Services.

You can contact us using British Sign Language, an interpreter or through Relay UK.