Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Hosepipe ban update
A hosepipe ban remains in place for customers supplied by Thames Water.
The restrictions help protect water supplies, rivers and reservoirs during this exceptionally dry period. While recent rainfall is welcome, sustained rainfall is still needed before restrictions can be lifted.
Reducing water use today will help protect water supplies for people, communities and the environment.
Explore Thames Water
Get help and advice on some of our most popular topics.
Help with paying your bill
We offer a range of schemes and payment options to help customers who are struggling to pay their water bill.
How to check communication
We go through when and how we contact you, what we’ll ask for, and how to check it’s genuinely us.
Accessible bills and alternative formats
Get your bills and letters in a format that works for you, including Braille, large print, audio and different languages.
Priority Services Register
Our free service for those who need a little extra support.
Plumbing and Drainage cover
Be prepared for leaks and blockages with plumbing and drainage insurance from HomeServe.
Our leakage performance
Find out how we're tackling leaks across our network.